PixelBin – Account Deletion

You can delete your PixelBin account and its associated data in the app or request deletion by email. PixelBin is operated by Shopsense Retail Technologies Limited.

Delete your account in the app

PixelBin App → Profile → Account Details → Delete My Account → Delete → Select a reason and enter details → Submit

1. Open the PixelBin App and sign in to the account you want to delete.
2. Go to Profile.
3. Open Account Details.
4. Select Delete My Account.
5. Review the confirmation message and select Delete.
6. Select at least one reason for deletion and enter details in the form.
7. Select Submit to send the deletion request. Both a reason and details are required to enable this button.

Submitting the request starts the deletion process. See what data is retained, and for how long below.

Request deletion without the app

You do not need to reinstall the app or sign in to this page to request deletion.

Email support@pixelbin.io from your registered email address with the subject PixelBin account deletion request. State that you want to delete your PixelBin account and its associated data. If you cannot access your registered email address, contact support for help verifying account ownership.

Request account deletion by email

The link opens an email draft; send the email to submit your request. Support may need to verify account ownership before processing it. Do not include your password or one-time codes.

Before you delete

• Download any files you want to keep. Permanent deletion cannot be undone.
• Deletion also removes all organizations you own and their associated resources, affecting team members' access.
• Cancel active paid subscriptions and settle outstanding invoices or pending charges before completing deletion. For postpaid accounts or billing issues, use the email request above so support can help.
• Uninstalling the app does not delete your account.

What data is deleted?

Account deletion covers your profile and contact details (name, email, phone number and billing address), sign-in information, uploaded files, and account-linked technical data such as IP address, browser and device information, subject to the retention terms below.

When account deletion is processed, your sign-in sessions are invalidated. Resources belonging to all organizations you own, including assets, API credentials, settings and usage records, are also removed through the deletion process.

What data is retained, and for how long?

Section 2 of the PixelBin Privacy Policy lists a 45-day retention period after account deletion for the personal data described above. Section 12.2 states that information requested for deletion will be erased within 45 days of the request, unless legal or contractual obligations prevent deletion. Some account data remains archived until final removal.

Under section 12.1 of the policy, records may be retained longer for legal, regulatory, tax, accounting or reporting obligations, dispute resolution, or enforcement of agreements. The policy provides for erasure or irreversible anonymization when information is no longer needed for those purposes; it does not specify a fixed period for this longer retention. Credit card details are held by third-party payment providers.

See the PixelBin Privacy Policy, particularly section 2: Type of Information Collected and section 12: Retention & Deletion of Information, for the full deletion and retention terms.