Last updated on: 5th May, 2025
Privacy policy
Table of contents
Last updated on: 5th May, 2025
1. Introduction
Pixelbin, operated by Shopsense Retail Technologies Limited ("Pixelbin", "we", "us"), a subsidiary of Reliance Retail Ventures Limited, provides a web application (www.pixelbin.io) for managing, transforming, and delivering media. This Privacy Policy governs your use of our Platform and explains how we collect, use, disclose, and protect your information. By accessing or using Pixelbin, you agree to this policy. Capitalized terms not defined here align with our Terms of use.
2. Information We Collect
We collect the following data to provide and improve our services:
2.1
Personal Information
2.1.1
Name
Purpose: Billing
Retention Period: 45 days after account deletion
2.1.2
Email Address
Purpose: Billing, Communication, Authentication
Retention Period: 45 days after account deletion
2.1.3
Password
Purpose: Authentication
Retention Period: 45 days after account deletion
2.1.4
Phone Number
Purpose: Communication
Retention Period: 45 days after account deletion
2.1.5
Billing Address
Purpose: Billing
Retention Period: 45 days after account deletion
2.1.6
Credit Card Details
Purpose: Billing
Retention Period: Stored securely with a GDPR-compliant third-party payment gateway; we do not store this data ourselves.
2.2
Sensitive Personal Data (SPI)
2.2.1.
Uploaded Files
Purpose: Processing (e.g., image transformation, conversion, or other service-specific operations)
Retention Period: 45 days after account deletion
2.2.2.
Technical Data (e.g., IP address, browser type, device information)
Purpose: Analytics and service improvement
Retention Period: 45 days after account deletion
2.3
Automated Collection
2.3.1.
Cookies: Track usage patterns (see Section 7).
2.3.2.
Usage Data: Pages visited, interactions, referral URLs.
Note: We do not knowingly collect data from users under 18. If discovered, accounts are deleted within 45 days. Parents/guardians may contact us to remove a minor’s data.
3. How We Collect Data
We collect data in the following ways:
Directly From You: During account creation, purchases, or when contacting support.
Automatically: Via cookies, server logs, and analytics tools.
Third Parties: Payment gateways, social media integrations, or marketing partners.
4. How We Use Your Data
We process your information to:
Create/manage accounts and process transactions.
Improve services, personalize experiences, and develop new features.
Send updates, security alerts, and promotional offers (opt-out available).
Comply with legal obligations and resolve disputes.
5. Data Sharing and Disclosure
We share data with:
Service Providers: Payment processors, cloud storage, and analytics partners under confidentiality agreements.
Legal Authorities: To comply with laws, court orders, or protect rights.
Business Transfers: During mergers, acquisitions, or asset sales (with prior notice).
Third-Party Links: External sites (e.g., social media) have independent policies. We are not responsible for their practices.
6. Data Storage and Security
We store and secure data as follows:
Location: Data is stored on secure servers in India and may be transferred globally with safeguards.
Retention:
Media files are deleted when you remove them.
PII/SPI is retained for 45 days post-deletion request or 7 years for inactive accounts.
Security Measures: Encryption, access controls, and regular audits.
7. Cookies and Tracking
We use the following cookies:
7.1
Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
7.1.1
pixb_anonymous_id – Used for authenticating anonymous users.
7.1.2
bg.session – Maintains session state for user authentication.
7.1.3
csrf_token – Helps protect against cross-site request forgery (CSRF) and other malicious activities.
7.1.4
__stripe_mid – Set by Stripe for fraud prevention and detection.
7.1.5
__stripe_sid – A session-based cookie used by Stripe for fraud prevention.
7.1.6
m – Tracks user sessions as required by the payment gateway.
7.1.7
__cf_bm – Used by Cloudflare for bot management and traffic filtering.
7.2
Management:
7.2.1
Adjust cookie preferences in your browser, though some features may be impacted.
8. Your Data Rights
You have the following rights regarding your data:
Access/Correct Data: View or update account details via your profile.
Delete Data: Remove your account or specific files (processed within 45 days).
Restrict Processing: Limit how we use your data (e.g., opt out of marketing).
Withdraw Consent: Delete your account or unsubscribe from emails.
Contact our Data Protection Officer (DPO) at privacy@pixelbin.io for requests.
9. Marketing and Opt-Out
We may send promotional emails. Opt out using the "unsubscribe" link or by emailing support@pixelbin.io. We do not share SPI with third parties for marketing.
10. Policy Updates
We may revise this policy. Changes will be posted on the Platform, and continued use implies acceptance. Re-consent is required for significant updates.
11. Governing Law and Jurisdiction
Disputes are governed by Indian law, with exclusive jurisdiction in Mumbai courts.
12. Minor Data Handling
We do not knowingly collect data from users who are considered as minors in GDPR and DPDPA. If discovered, accounts are deleted within 45 days. Parents/guardians may contact us to remove a minor’s data.
Our services are not directed to individuals under the age counted as a minor, and we do not knowingly collect personal data from children. If you are a minor, please do not use our services or provide any personal data. We do not process children’s data based on consent and do not intentionally offer services directly to children as defined under Article 8 of the General Data Protection Regulation (GDPR).
Suppose we become aware that personal data of a child under the applicable age of consent has been collected without verified parental consent. In that case, we will take steps to delete the information within the defined deletion timeline. Parents or legal guardians who believe their child has provided us with personal data without their consent may contact Pixelbin DPO to request deletion or review of the information.
Our services are not directed to individuals under the age counted as a minor, and we do not knowingly collect personal data from children. If you are a minor, please do not use our services or provide any personal data. We do not process children’s data based on consent and do not intentionally offer services directly to children as defined under Article 8 of the General Data Protection Regulation (GDPR).
Suppose we become aware that personal data of a child under the applicable age of consent has been collected without verified parental consent. In that case, we will take steps to delete the information within the defined deletion timeline. Parents or legal guardians who believe their child has provided us with personal data without their consent may contact Pixelbin DPO to request deletion or review of the information.
13. Contact Us
For questions or requests:
Email: support@pixelbin.io (General) / privacy@pixelbin.io (DPO)
Address: Shopsense Retail Technologies Limited1st Floor, Wework Vijay Diamond, Andheri East, Mumbai 400093
CIN: U52100MH2012PTC236314
