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PIXELBIN - REFUND POLICY

Last updated on: 4th October, 2023

The website www.pixelbin.io (“Website”) including the related mobile site and mobile application“PixelBin” (collectively called the “Platform”) are operated by Shopsense Retail Technologies Limited [CIN: U52100MH2012PLC236314] (“Fynd”, “we” “us” or “our”), a company incorporated under the Companies Act, 1956, having its registered office at 1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar, Kondivita, Andheri East, Mumbai 400093.
The Platform serves as a single platform to manage, transform and deliver media, through the various tools and solutions available. PixelBin is an effortless solution, for the users of the Platform (“User(s)”, “your” or “you”) who work with images, and significantly reduces the complexity, cost and time needed to deliver impressive visuals.
At PixelBin, we strive to provide the best possible user experience and satisfaction to our Users. However, we understand that there might be instances where a refund is necessary. This refund policy (“Refund Policy”) outlines the terms and conditions under which refunds will be issued for services purchased through the Platform.
This Refund Policy, together with the Terms of Use, Privacy Policy and Acceptable Use Policy (collectively referred to as “Platform Policies”) set out the procedure for providing a refund for the services available on the Platform.

Terms of Refund:

1.1
Refunds shall only be applicable against purchase of the ‘Subscription Plan’ on the Platform, more particularly provided on our Website at https://www.pixelbin.io/pricing. For the avoidance of doubt, no refund option will be available for any other plan available on the platform including but not limited to ‘Pay as you go Plan’ and ‘Enterprise Plan’.
1.2
Refund requests must be initiated as per the terms mentioned in this Refund Policy (refer Clause 2 below).
1.3
We do not make any cash refunds or credit refunds. Refund shall be credited by us on the original mode of payment opted by you.

Eligible Circumstances for Refunds:

Refunds may be granted to you in the following situations as per the below mentioned terms:

2.1
Money Back Guarantee within 30 days: If you are dissatisfied with the service quality or functionality within 30 days of purchasing the ‘Subscription Plan’, you may write to us at [email protected] and provide specific and reasonable feedback about the shortcomings of the service to be eligible for the 1 Month Money-Back Guarantee refund. Further, to successfully avail the 1 Month Money-Back Guarantee refund you must satisfy ALL the below-mentioned conditions:
1. 2.1.1
  You have purchased the ‘Subscription Plan’ on the Platform within the last 30 days; AND
2. 2.1.2
  You have not processed more than 50 credits in any resolution in the last 30 days; AND
3. 2.1.3
  This is the first time you or your company are availing the 1 Month Money-Back Guarantee.
NOTE: When you subscribe to any of the paid plans, your plan will auto-renew with each billing cycle. If you do not wish to renew your paid plan, make sure you cancel your paid plan before the renewal date.

Refund policy against lost cards or fraudulent payments:

We are not responsible for fraudulent payments due to lost cards, identity theft, etc. Fraudulent cases where a transaction was made, and our services were used will not be refunded.

Refund process:

To request a refund, please follow these steps:

4.1
Send an email to [email protected] with the subject line "Refund Request"
4.2
Include your Organization ID or cloud name, purchase date, and a detailed explanation of the reason for your refund request.
4.3
Our support team will review your request and respond within 3 business days to acknowledge receipt and request any additional information if necessary.
4.4
If your refund request is approved, the refund will be processed using the original payment method within 15 business days by our designated financial intermediary.
4.5
Sometimes banks or our financial intermediary may take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact our support team at [email protected] and we will gladly help you.

Policy Changes:

We reserve the right to modify or update this Refund Policy at any time without prior notice. The revised policy will be effective immediately upon posting on the Platform.

If you have any questions or concerns about this Refund Policy, please contact our support team at [email protected].

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